For several weeks the social cooperative Mouse, cooperative job placement specialist in information technology and communication projects, manages the call center services and monitoring services mautenzione of the Municipality of Reggio Emilia. The tasks are varied in Mice: receiving and handling requests for action, data transmission to the technical staff of the City and management of the monitoring of interventions.
"The importance of listening and closeness to the citizens held by the operators - said the president of the cooperative Paola Macchi - is demonstrated by the numbers: in 2008 there were about 20 000 telephone calls requesting activation SERVING maintenance. E 'satisfaction with that record - still the president - that the expectations of the service was made possible through the implementation of the Memorandum of Understanding between the Municipality of Reggio Emilia and the Associations of Cooperatives Oscar Romero and Forty. " >>>
from "Word & Works" No 191
